Shipping policy
Last updated: 13th October 2026
At Primetime Jerseys, every jersey is custom-made to order and shipped internationally with care. We partner with trusted suppliers and logistics providers to ensure safe and timely delivery of your order.
1. Made to Order
Each jersey is made to order. Processing and customisation take 3–7 days, and delivery usually takes about 3–4 weeks from the date you order.
2. Delivery Options
Standard Shipping (free on orders over $75): Each jersey is made to order. Processing and customisation take 3–7 days, and delivery usually takes about 3–4 weeks from the date you order. Standard Shipping includes tracking, so you can follow your order throughout its journey. Delivery dates are estimates and occasional delays may occur due to customs processing, carrier disruptions, weather or other factors outside our control.
Expedited Shipping (20-business-day delivery guarantee): We guarantee delivery within 20 business days of purchase. If your order has not arrived within 20 business days, your Expedited shipping fee will be refunded in full.
Express Shipping: Delivery in 7–10 days.
45-day guarantee (all orders): If your order has not been delivered within 45 days of purchase, you are entitled to a full refund of your entire order — no questions asked.
3. Tracking Information
Once your order has been shipped, you’ll receive an email with a tracking number and link to track your package.
You can also check the status of your shipment anytime by visiting the tracking page.
4. Customs Duties & Taxes
We pay all import duties and customs charges in advance when your order is dispatched, so there is nothing to pay on delivery. If a carrier asks you for payment, please don't pay it. Contact us at info@primetimejerseys.com and we'll sort it out.
5. Address Accuracy
Please double-check your shipping address before completing checkout.
We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses.
6. Shipping Costs
Shipping rates are calculated at checkout and depend on your location and order size.
Occasionally, we offer free or discounted shipping during promotions.
7. Chargebacks & Delivery
Once an order is marked as Delivered by the shipping carrier, we are unable to accept claims for non-receipt. Any chargeback filed after confirmed delivery will be treated as fraudulent use of payment services. We reserve the right to recover funds for delivered orders.
8. Questions or Assistance
If you have any questions about your order’s delivery status, please contact our support team at:
📧 info@primetimejerseys.com